Andy BTW, I wouldn't automatically assume grifter... but buyer is unreasonable if she expects an immediate replacement due to the mail service's error in delivery. I'd leg it out. Is the Buyer or Seller Responsible For a Lost Package? The sender will likely replace the goods, possibly with some sort of sweetener to satisfy the recipient, and then look to UPS for compensation on whatever terms they’d agreed to in their contract. How could it be? Keep in mind that if the customer is not present to pick up the package, and the mail carrier leaves a notice, it is then essentially “delivered.” You are not in control of the customer not being home or providing an incorrect address. Correct, it was not the seller's fault that the package was lost and she is not legally responsible. OK, this has been asked in a range of ways, as though someone does not want to pay for something because it was stolen. If mis-delivered, refund or replace. Make sure that those labels are securely fastened and adequately taped to the package. It is simple contract law to be honest. Save every last bit of your shipping information. But he must called up to sender person and inform them that your package is not reached at you or receiving address. You might want to put some pressure on UPS to investigate further. Have them contact their local law enforcement and post office to file report from their end. If TEN (10)days after receiving notice of delivery and they are just getting around to noticing, there is some major disconnection somewhere. Over the past 15 years, the USPS has lost between 10-20 parcels. Once you’re positive the package is MIA, there are a few things you can do next. The seller can work that amount into the price of the item or handling cost. CJAD 800 - Breaking News Alert / What’s On; Be the first to know! FedEx responded by sending tips to protect your parcels. If you and the buyer agree on the address, then the buyer should ask his/her mail carrier where the package was placed. (Theft after delivery is the buyer's responsibility) They should insure or self-insure as @nineteen27 indicated. Stolen? We’re focused on lowering your bills with current vendors or service providers and go out of our way to price their competition. If you receive a customer message about an Amazon stolen package, respond to them promptly. To maintain your customer satisfaction rate, it should be a major priority of any online business to actively avoid lost packages. Why should a seller be responsible for items lost by Royal Mail. Seller must keep receipt for postage to send the buyer should an item get lost. UPS, DHL and USPS all said that if a package was delivered to the right address, they're not responsible. If there is any sign that a mistake on your part resulted in the lost package, reimburse your customer immediately. If the seller cannot resolve your stolen package issue, they will often shift responsibility to the shipping company, in which case you will have to file a claim with the shipping carrier as well. Triple check that the name printed on the package is the same name included in the order. The purchaser's contract is with you and if you do not make sure that the item is delivered to him then he will claim from you. Last I checked, even a Ring doorbell cam only allows live feed access unless you pay extra for storage. Sign-up for this newsletter to get breaking news alerts sent right to your inbox and to get a heads-up on some of the highlights coming-up on the radio station. am I responsible for stolen package? You did what was required in the transaction, and at most can only supply supporting documentation of a sale receipt and postal receipt with tracking #. This involves checking off a to-do list of proper shipping: Following all of these steps can make it much easier to avoid chronically lost packages. Is It UPS Responsible For Stolen Packages? Package Policy in Practice. As a buyer from another company earlier this year I had a package show as delivered that we didn't receive. I've had a customer say they didn't receive the package even though tracking said delivere. We try to make navigating the system a little […] That should solve the mystery. It really depends on the contract in place. Reply. Maybe I should, but I don't. I am on vacation this week and thought nothing of it, as my grandmother was staying in our house this week while I am gone, and I thought she could receive the package for me. UPS will be held liable for such losses. This gives you ultimate control and transparency in the marketplace to make an informed decision. Nearly 70 percent of homeowners expect to receive packages this holiday season, with 3 of 5 consumers receiving more packages during this period of time than any other time during the year. If you are an Amazon Seller, the buyer’s report and A-to-Z guarantee claim is a very serious matter and should always be considered as top priority. If you're going to be scandalized that she asked for a replacement — well, you know that Amazon would replace the item, no questions, don't you? Whose responsibility is it to ensure full delivery, and who pays for a stolen package? If the package costs $ 100 or upto this amount, UPS will compensate the person with the same amount and no additional amount in the name of anything. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The best call is to just contact the seller at this point. I had an $1800 package stolen from the front of my home at Christmas time. Meanwhile, edit your shop FAQs to indicate notification within three days, or similar, if a problem. Actually, her story makes sense and is somewhat helpful. Q: If a package delivery service such as FedEx, UPS or the postal service leaves a package by one’s door and the package turns up missing, who is responsible for Am I (seller) responsible for lost / stolen package after delivered? It is completely irrelevant what some sellers choose to put in their listings, it is the seller's responsibility to ensure their buyer receives the item they have paid for. Consider insurance for your packages and shipments. Speaking strictly from amazon’s point of view and not from legal point of who’s responsible and who not this is how it is. As we approach prime package theft season, I was hoping someone could provide me information on who is legally liable for stolen packages? No, you are not responsible unless you sent the package to the wrong address. Will shipping insurance even cover it under this … Make sure you have entered the tracking number into the order so that if the buyer opens a case it should close automatically in your favour. Side door? @Buntique Thanks, that is good to know! Anonymous. If the prospect of dealing with lost packages seems daunting, there are options available. If the delivery person has to leave it on the porch where anyone can see it, then it's hardly your issue. Always fill in the “return to sender” section of your package’s postage label. In case a package is truly lost, the buyer will naturally want a refund or a replacement. Seen this situation several times reported about here during the Covid-19 pandemic. There is detailed delivery confirmation including point-by-point tracking but the buyer says the package was stolen and the seller is responsible for replacement. 1 0. The sender will likely replace the goods, possibly with some sort of sweetener to satisfy the recipient, and then look to UPS for compensation on whatever terms they’d agreed to in their contract. It's not in their possession anymore. The terms of that deal govern the extent to which you can seek reimbursement for a delivery that never arrives. I got another message from buyer saying the package is delivered but her camera not showing package and asking me to send another one or credit. The most important thing you can do is be very proactive. Make sure that the necessary labels are all included on the package. Once you’re positive the package is MIA, there are a few things you can do next. Unfortunately, package theft is on the rise as more and more shopping is done online. Call the post office and ask for GPS coordinates of where the package was left. If this is something you have had happened or are worried about please have items shipped to a secure location such as your work address or your post office or Fed Ex office to be picked up. More and more holiday shipping is conducted each year online. 10 days AFTER delivery and they claim they never received it? Once tracking proves delivery was made is the seller still somehow responsible for the item if it gets stolen? Still, lost mail seems to be a prevailing issue, whether it is because of a tiny incorrect detail or the negligence of the mail carrier. eBay gave them a $250 refund. Having your Amazon package lost or stolen is always a nightmare. Triple check that the address printed on the package is the same address included in the order. Because that one is not happened by him, right ? If the shipping carrier is unable to locate the package, you will be directed to file an insurance claim to cover the insured value of your package. I believe the customer until conversations prove that something is quite right with their story. Am I (seller) responsible for lost / stolen package after delivered? Again, the buyer is making an initial claim 4 months after the items were delivered. We lower your bills with existing service providers and price their competition. To avoid that, delivery companies suggest requiring a signature. I smell a grifter. Please dont automatically think that shes a grifter like @RiverCityJAC believes. The buyer has ebay's Money Back Guarantee if the tracking doesn't show delivered or the item is damaged. POWERmellon 2019-03-27 21:34:14 UTC #16. Signature confirmation is required by ebay/paypal for anything over $750 - even if the buyer doesn't like it. The package was marked as delivered. Sometimes package scanned as delivered shows up a few days afterwards. The process for replacing those items and recouping some loss also sucks. Your contract is with the postal service, if they lose the item then you will have to claim from them. Or at the very least, you can be compensated for the negligence of the carrier. As sellers we’re responsible for the type of shipping we choose, whether insured, whether reliable, or not. Maybe I'm lost, but how long do you normally have access to your doorbell camera recordings? Who Is Responsible For a Lost Package: Buyer or Seller? I filed a claim with UPS and they covered it… as they are responsible to make sure the package actually gets to the customer and not just dumped in front of the house. The company they contract with to do the actual delivery is who they hired to do their job. That’s what good customer service is. And we certainly don’t want that. The seller is most definitely responsible until the package is marked delivered. 5 months ago Charles Contreras. When we shipped another item (signature receipt) the PO clerk handed them the first package with the second package! Am I responsible? Contact your seller. If you have insurance through the company that sells it when you buy postage on Etsy, they will pay if it is stolen after marked delivery. We ask the customer if they agree to this and it seems to be a good truth detector. @RamenSandwich Oh ok, I thought the seller said the buyer had the package. The reality is that -- whatever your package policy and however clearly stated -- you will probably still get calls from angry customers if their goods don't arrive in time for Christmas, or at all. No, once the package is dropped off to the shipping company it is no longer the sellers responsibility. The seller will always be responsible for the package containing their product until it gets to the purchaser. Once a package is shown in tracking as Delivered, neither the seller, eBay or Paypal is responsible in any way for the package. 0 Likes Share. It is up to you how you want to handle the situation with the buyer. Yes, it is the seller's responsability to insure the package - since it protects them. Facebook Twitter Pinterest WhatsApp. Facebook Twitter Pinterest WhatsApp. I would politely explain that to the customer. Also we are doing a lot of online purchasing due to the shut down and many companies are breaking shipments up in to multiple shipments which is making it really hard to keep track of what has delivered and what has not. This is an especially good idea if you sell particularly expensive or luxury items. Seller’s Guide on Stolen Amazon Packages. Once it is scanned as delivered you’re obligations as a seller are done. Why the seller is responsible for any lost or stolen packages, when a tracking number was provided? In these circumstances, the package would be their responsibility. Trust the Pros for Your Business’ Shipping Needs. 5 months ago Charles Contreras. Amazon has shaped what people expect from mail order these days, just as Costco's notoriously free return policy shaped expectations in brick and mortar for a while. It's also the buyers responsibility to have a safe place for packages to be left. This is where mail insurance comes in handy. I’m assuming most packages are the responsibility of the shipper / shipping company for most of the shipping process, but at what point does the liability fall to the ultimate recipient of the package? Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100% on you to compensate the customer with a new shipment or a refund. The dispute is between the payer of the postage and Royal Mail. If you have not received your item, in this instance YOU will need to file a claim with your post office or Fed Ex. A report from August Home Inc found nearly 11 million U.S. homeowners have had a package stolen within the past year. Did you suggest that she check with neighbors and her local post office, as others have suggested? Sounds like it's up to the buyer now to do some investigating. I know because I've done this before myself and I never received the package. Any business worth their salt will follow their shipping processes to the T. A good business will triple check shipping addresses and will make sure that their products are packed safely before being shipped out to clients and customers. Mostly on this cases, the courier companies are responsible for lost packages. So in this situation the consignee ( customer ) must not be worry about his package and money. Therefore the seller is responsible for getting the item [as described] to the buyer and that's what they have committed to. @RiverCityJACI think it is quite possible that the buyer might be telling the truth. I agree, 10 days is a long time to wait to notice this. Chronically lost packages can be bad for your business, and disappointed customers are likely to share their experiences online-- which in turn could lead to poor brand reputation. Same house number, different street? If you receive a customer message about an Amazon stolen package, respond to them promptly. We also don’t get paid unless you do– so we’re certainly invested in your success! The seller subsidizes shipping, includes free product and ships quickly. Once an item is marked as delivered, it is in the buyers hands. Amazon and other retailers are constantly working to make it ridiculously convenient to do our shopping online, but more online shopping means more opportunity for our purchases to get lost. There are platforms out there that will handle your shipping for you, as well as other operating needs. According to ebay and paypal seller protection rules, you are not responsible if the ups says that the item was delivered as you have fulfilled that obligation. You must refund in full (including the shipping) if the customer did not get their package. The buyer will need to file a mail theft report. The purchaser's contract is with you and if you do not make sure that the item is delivered to him then he will claim from you. The seller is always responsible for ensuring that the package is delivered to the customer. The issue of lost mail can lead to trouble. This field is for validation purposes and should be left unchanged. You receive a customer complaint. There are various options of liability when one is shipping a package to another. @quadpco I don’t understand- she has the packagebut her camera does not show it being delivered? I had one guy say he was going to do a charge back because it was our fault his package got stolen out of his mail box. Once a package is shipped, it's out of the seller and ebay's control. CJAD 800 - Breaking News Alert / What’s On; Be the first to know! Melissa, it is the sellers responsibility to get the package to the customer, having it delivered to a different address is not getting it to the customer....you need to claim of the shipper for delivering it to the wrong address...for as much as you insured it for, and refund the customer in full. If the package costs $ 100 or upto this amount, UPS will compensate the person with the same amount and no additional amount in the name of anything. If the package is stolen after delivery and you are not responsible for it. Therefore, the answer to what happened to it must lie with her mail carrier and local post office. No, if delivered it's out of your hands. ... eBay want eBay to be squeaky clean experience for both buyer and sellers then maybe they should except some of this responsibility of lost/stolen items on themselves! Either way I don't think Etsy will make you refund, etc. Once tracking proves delivery was made is the seller still somehow responsible for the item if it gets stolen? This says "delivered to the wrong address" to me. Maybe it was misdelivered. Maybe its in the bushes. Seller's obligation is completed, and if buyer opened a case, Etsy would immediately close it. And i am sure he will resend you, your package … You are asking only that the package reach its destination and certifying that the company's responsibility ends with dropping the package at the door. Vang said it’s often the seller’s responsibility to have insurance. General Selling Questions. I have fortunately not had the experience, but I believe it is true that USPS won’t pay out insurance when an item is marked as delivered. Just about every online business will face this issue in some way, which eventually begs the question– is lost mail my responsibility as a business owner, or the responsibility of the customer? Was there an attempt to deliver the package and the customer didn’t pick it up? The consignee/payor. If for whatever reason the package is lost and then found, it can be returned to your business, and you can figure out what the next appropriate steps to get the package to the customer should be. More and more holiday shipping is conducted each year online. (Theft after delivery is the buyer's responsibility) They should insure or self-insure as @nineteen27 indicated. Ensure them that if the package is not found, you will work on reimbursing them immediately. Hopefully the GPS will solve this one. They can basically do that any way they want. I filed a claim with UPS and they covered it… as they are responsible to make sure the package actually gets to the customer and not just dumped in front of the house. POWERmellon 2019-03-27 21:34:14 UTC #16. Item sold, shipped and shows delivered. We are one of the few risk-free ways to cover your bases operationally. You accepted the funds before the buyer received the package. Yes, when you send a package you enter into a contract. As we approach prime package theft season, I was hoping someone could provide me information on who is legally liable for stolen packages? What is the law? From my understanding, USPS shipping insurance cover lost and damaged package, if the package is showed as delivered from tracking ID but the receiver claimed he never got the package, wouldn’t this consider a stolen package rather than a lost package. Package Guard Guide to a wrong address all included on the rise as and... 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